REFUND and RETURN POLICY
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RETURN PROCESS
Our policy lasts 15 days after the delivery date. Once 15 days have gone from your delivery date. We are really sorry that we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and within 15 days after the item is delivered. It must also be in the original packaging.
To return your product, you should mail us at outfitsastra@gmail.com and we will indicate you the return locations. After received the item we will refund to you.
To complete your return, please help take the photos of the items you receive and contact us with your order number, send us an email at outfitsastra@gmail.com
Note: Returns are processed within 5-7 business days after your item(s) are announced to us via email. Tracking information is needed. Please send us via email.
Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Additional return details: After discussing via email on the return date, If during the return schedule, you do not return the item or not send us the tracking number, that means the item does not qualify for a return or exchange .
- We only accept a return of defective goods or goods distinctly different from the description.
- We are not liable for any return packages that may become lost or stolen in-transit.
- Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns must include an order packing slip or return invoice that clearly indicates which items are being returned.
- Incase damaged, defective, or incorrect items must be reported within 4 days of delivery via support service.
If you feel this unsure, please feel free to “CONTACT US” or email us outfitsastra@gmail.com and we will do our best to find a solution that works for all.
EXCHANGES PROCESS
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at outfitsastra@gmail.com and we will indicate you the locations. After received the item we will exchange to you.
ORDER CANCELLATION:
We will not be able to cancel orders once it has begun to be processed. If you do not email us within 8 hours of placing an order, there is a high chance that we will not be able to cancel it.
REFUNDS PROCESS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return items are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5- 7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us outfitsastra@gmail.com
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AstraOutfit